Terms of Service

These terms govern your use of the Resplendent Global Travel Solutions website and the general basis on which we prepare travel and professional-service proposals. The specific terms in an accepted proposal, quotation or invoice form part of the agreement and prevail for that engagement if they differ from these general terms.

Use of this website

This website is provided for the purpose of informing you about Resplendent's travel design, corporate travel and Global Business Connections services, and for submitting enquiries about them. Content on this site — including text, images and design — is the property of Resplendent or its licensors and may not be reproduced without permission.

Enquiries and confirmation

Submitting a contact form, requesting a proposal or receiving an invoice is not by itself a confirmed booking. Travel arrangements, supplier space, permits and tickets are confirmed only when Resplendent confirms them in writing after the required payment and relevant supplier or ticketing checks are complete. A payment receipt confirms funds received; it does not by itself confirm the underlying service.

Pricing and taxes

Website “from” prices are planning guides based on the stated traveller and seasonal assumptions. Final pricing reflects requested dates, live availability, exchange rates and tailored inclusions. Unless expressly stated otherwise, a client total includes applicable taxes, statutory charges and Resplendent service fees. VAT is included only where legally applicable to the relevant supply.

Flights and ticketing

Domestic flights identified as included form part of the package total. International flights are quoted separately unless expressly included. Airline fares, taxes, schedules, baggage allowances, availability and fare rules may change until ticketed. Flight components may require full immediate payment and may be non-refundable or subject to change and cancellation penalties under the airline rules disclosed with the proposal.

Payments

RTGS bank transfer is our preferred payment method unless an invoice offers another authorised option. Approved online, mobile or contactless channels may be made available through one or more payment providers. Always use the invoice reference and only the account or secure payment link shown on a current Resplendent invoice or confirmed directly by our accounts team. Payment-provider processing and settlement rules may also apply.

Changes, cancellations and refunds

The proposal or quotation will identify applicable deposit schedules, supplier conditions, cancellation charges and any non-refundable components, including permits, issued tickets or supplier deposits where relevant. Refund timing depends on the applicable supplier and payment channel. Nothing in these terms limits rights that cannot lawfully be excluded.

Professional services

Global Business Connections and other professional engagements are governed by the scope, milestones and commercial terms in the accepted proposal. Where stated, a milestone payment becomes non-refundable after the corresponding work begins because it covers research, due diligence, outreach, coordination and professional time. Payment does not guarantee an introduction, transaction or commercial outcome.

No warranty

We aim to keep this website accurate and up to date, but we make no guarantee that every detail — including destination descriptions — is complete or error-free at all times.

Contact

Questions about these terms can be sent to info@resplendentglobaltravel.com.